These Terms and Conditions govern your use of the Prime Nuts Online Store website (the “Prime Nuts Online Store site”), the terms of any purchases that you make via Prime Nuts Online Store site, and your relationship with Prime Nuts Online Store (“Prime Nuts Online Store”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.

1. BASIS OF USE OF THE PRIME NUTS ONLINE STORE SITE

1.1 Prime Nuts Online Store site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using Prime Nuts Online Store site,you agree to be bound by these Terms and Conditions and our Privacy Policy.
1.2 These Terms and Conditions govern your use of Prime Nuts Online Store site in general, the products that you purchase on Prime Nuts Online Store site and all services provided in connection with them.

2. REGISTRATION

2.1 To register on Prime Nuts Online Store site you must be over eighteen years of age.
2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.

3. PASSWORD AND SECURITY

3.1 When you register to use Prime Nuts Online Store site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting customer services immediately (see paragraph 23 below for contact details).
3.2 If Prime Nuts Online Storehas reason to believe that there is likely to be a breach of security or misuse of Prime Nuts Online Store site, we may require you to change your password or we may suspend your account in accordance with paragraph 20 below.

4. INTELLECTUAL PROPERTY

4.1 The content of Prime Nuts Online Store site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of Prime Nuts Online Store site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Prime Nuts Online Store site without written permission from Prime Nuts Online Store.
4.2 Nolicense is granted to you in these Terms and Conditions to use any trademark of Prime Nuts Online Store, or its affiliated companies.

5. LIMITATIONS

5.1 You may not use Prime Nuts Online Store site for any of the purposes set out below (this includes any use by you of the Community sites - see paragraph 6 below for further information about the Community sites):

Gaining unauthorized access to other computer systems;
Interfering with any other person's use or enjoyment of Prime Nuts Online Store site;
Interfering or disrupting networks or websites connected to Prime Nuts Online Store site;
Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”;
Impersonating another person;
Referring to specific website addresses outside of Prime Nuts Online Store site; or
Advertising.

5.2 Prime Nuts Online Storereserves the right to refuse to post material on Prime Nuts Online Store site or to remove material already posted on Prime Nuts Online Store site. You must not try to re-post material that Prime Nuts Online Store, has refused to post on the Prime Nuts Online Storesite or has previously been removed from Prime Nuts Online Store site.
5.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:

Any claim by any third party that the use of Prime Nuts Online Store site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
Any claim by any third party that the use of Prime Nuts Online Store site by you infringes that third party's copyright or other intellectual property rights of whatever nature.

5.4 By submitting material you are granting Prime Nuts Online Storea perpetual, royalty-free, non-exclusive license to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

6. USE OF COMMUNITY SITES

6.1 Prime Nuts Online Store site includes a number of community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).
6.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).
6.3 Prime Nuts Online Storedoes not control or moderate the content placed on the Community sites. However, Prime Nuts Online Storereserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site. Prime Nuts Online Storemay review or edit the content of the Community sites.
6.4 Prime Nuts Online Storemakes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of Prime Nuts Online Store.

7. THIRD PARTY WEBSITES

As a convenience to Prime Nuts Online Storecustomers, Prime Nuts Online Store site may include links to other websites or material. Prime Nuts Online Storeis not responsible for any of these websites or material, which is beyond its control.

8. ADVERTISING AND SPONSORSHIP

Prime Nuts Online Store sitedoes not accept any advertising or sponsorship within our site for a more personal and hassle-free shopping.

9. AVAILABILITY OF THE PRIME NUTS ONLINE STORE SITE

9.1Prime Nuts Online Storeaims to offer a fault free service however If a fault occurs in the service you should report it to the customer services (see paragraph 23 below for contact details) or by email at info@primenut.ae and we will attempt to correct the fault as soon as we reasonably can.
9.2 Prime Nuts Online Storesite may be occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.
9.3 Some purchases made on Prime Nuts Online Store site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.

10. DESCRIPTIONS AND PRICES OF PRODUCTS

10.1 We have taken care to describe and show products as accurately as possible. Despite this, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 23 below for contact details).
10.2 Price may sometimes differ between retails outlets and Prime Nuts Online Store; you will be charged the price on Prime Nuts Online Store site. We are under no obligation to honor any in-store price or promotion in the event that it differs from those on the Prime Nuts Online Storesite.
10.3 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before dispatching the product. In those circumstances, we will notify you the correct price, so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraph 16 below.
10.4 The payment may be processed prior to Prime Nuts Online Storedispatch of the product that you have ordered. If we must cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
10.5 The price of a product does not include the delivery charge, which will depend on volume of your orderwill be added during checkout. See paragraph 13 below.

11. AVAILABILITY

11.1 All products advertised are subject to availability or while stocks last (as may be applicable).
11.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a product, we will not be liable to you except to ensure that you are not charged for that product.
11.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. Prime Nuts Online Storereserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and to orders that use the same billing and/or shipping address. Prime Nuts Online Storewill provide notification to the customer should such limits be applied.

12. ACCEPTANCE OF ORDERS

12.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.
12.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and us to sell the products that you have ordered from us.
12.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 14 below).
12.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraph 16 below.

13. DELIVERIES

13.1 Delivery will be made to the address specified when you complete the order, At point of delivery, identity verification of the Consignee by sighting either an original labor card, passport, driving license, Emirates ID or Free Zone ID to support consignee verification, will be required by our courier partners.
13.2 Please note that we do not do international shipping.
13.3 We use a variety of delivery methods, depending on the size of the product you order.
13.4 Whilst we make considerable effort to deliver all your products within 72 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. (Contact Customer Support if further information is required)
13.5 Delivery will be through Aramex courier. Shipping charges 20 AED will be added if the online purchase cost below 50 AED. Shipping charges AED 10 will be added if online purchase cost between AED 51-100. No delivery charges if online purchase cost is more than 100.

14. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

14.1 If you, the customer cancel the order Prime Nuts Online Storeshall cancel the order as per your request however the online transaction charges will not be refunded also the cost of delivering and re-picking charges will apply if the product has been shipped. Prime Nuts Online Storewill not be able to cancel orders that have already been shipped. Prime Nuts Online Storehas the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by Prime Nuts Online Storeand accept Prime Nuts Online Storedecision regarding the cancellation.
14.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support on +971-65542744.

15. FAULTY PRODUCTS

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

16. REFUNDS –If you are entitled to a refund, we will refund you according to the following criteria:

16.1 Prime Nuts Online Storeis unable to provide products: a reasonable time of 7-10 days from the date of authorization has to be given.
16.2 Products are damaged on arrival.
16.3 Products are lost in deliveries.
16.4 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
16.5 Refund settlement will only be effected once the bank has refunded the money which is the next billing cycle from the date of application of refund.
16.6Prime Nuts Online Storewill refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.

16.7 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

17. PAYMENTS AND CARDS -

17.1 Payment for your products will be taken at the time you place your order, payments are done via Emirates NBD operating on a professional third party PayTabs gateway.
17.2 Your credit/debit card details will be encrypted to the highest standard and held on the PayTabs gateway, secure from hackers.
17.3 When ordering from Prime Nuts Online Store site we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.
17.4 All customers will be charged in local currency relating to the country of order, if a foreign currency credit card is used then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.

18. FREE GIFTS AND PROMOTIONAL PRODUCTS

18.1 Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.
18.2 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the gift if you do not return it.

19. AMENDMENTS

We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on Prime Nuts Online Store site. The changes will apply to the use of Prime Nuts Online Store site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use Prime Nuts Online Store site (including purchasing any products on Prime Nuts Online Store site). If you continue to use Prime Nuts Online Store site after the date on which the change comes into effect, your use of Prime Nuts Online Store site indicates your agreement to be bound by the new Terms and Conditions.

20. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

20.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on Prime Nuts Online Store site if your account is suspended or closed.

21. OUR RESPONSIBILITY TO YOU

21.1 Prime Nuts Online Store site is provided by Prime Nuts FZE without any warranties or guarantees.

21.2 Prime Nuts Online Store site may provide content from other internet sites or resources and while Prime Nuts Online Storetries to ensure that material included on Prime Nuts Online Store site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Prime Nuts Online Storewill not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with Prime Nuts Online Store site. If Prime Nuts Online Storeis informed of any inaccuracies in the material on Prime Nuts Online Store site we will attempt to correct the inaccuracies as soon as we reasonably can.
21.3 In particular, we disclaim all liabilities in connection with the following:

Incompatibility of Prime Nuts Online Store site with any of your equipment, software or telecommunications links; and
Technical problems including errors or interruptions of Prime Nuts Online Store site.

21.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use Prime Nuts Online Store site.
21.5 Because we sell products for personal use only, our responsibility to you shall not include any business losses such as lost data, lost profits, lost sales or business interruption.

22. MISCELLANEOUS

22.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
22.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
22.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party's control.
22.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.

23. CUSTOMER SERVICES

If you have any queries, please contact us online info@primenut.ae or via telephone: +971-65542744, Sunday - Thursday 8.00 AM to 5.00 PM